Return Policy

Please check every delivery when it arrives, against the delivery note. Write any missing, damaged or incorrect items on the delivery note before you sign it. See our Delivery Policy.

Fresh and perishable products cannot be returned once they have been delivered, except in the cases below. These products are fresh fruit and vegetables, dairy and plant-based milks, bakery items, and any other chilled or fresh product.

We will replace the product or refund you if a perishable product:

• arrived damaged,
• arrived spoiled or past its expiry date, or
• was not the product you ordered (a wrong item).

To claim, you must write the problem on the delivery note when you receive the delivery, or tell us within 24 hours of delivery. Please send photos of the product.

We accept returns of non-perishable products (for example packaged snacks, beverages, and hygiene and cleaning supplies) within 7 days of delivery, if:

• the product is unopened, sealed and in its original packaging, and
• it has not been used or tampered with.

We also accept the return of any non-perishable product, opened or not, that arrived damaged or defective, or that was not the product you ordered. You must tell us within the same period.

1. Contact us with your order number, the products concerned and the reason. Include photos if a product arrived damaged.
2. We confirm the return and our delivery team collects the product free of charge, normally with your next scheduled delivery.
3. Keep the product in its original packaging until it is collected.
4. Once we receive and check the product, we send a replacement or refund you under our Refund Policy.

We reserve the right to refuse a returned product if it has been used or tampered with, or if it does not meet the conditions above.