Privacy Policy

Information your business gives us when its account is opened

• the company name, trade licence and tax registration (TRN) details
• billing and delivery addresses
• the names, work email addresses and phone numbers of your contacts, including your finance contact and the people who use the portal

Information created when you use our service

• orders, quotations, recurring order schedules, invoices and payment records
• delivery records, including delivery notes signed on receipt
• messages, emails and calls between your team and ours

Card payments

You enter your card details on the secure payment page of our payment service provider, Telr. We do not see or store your full card number or security code. We receive the payment reference and the result of the payment (approved or declined).

Information about how you use the Site

• device and browser information, pages visited, and the actions taken in the portal
• information collected through cookies and similar technologies, as explained in our Cookie Policy

We use this information to:

• open and manage your business account and its users
• process, deliver and invoice your orders, and collect payment
• send service emails, such as order confirmations, payment confirmations and delivery updates
• answer your questions and handle cancellations, returns and refunds
• keep the Site secure and prevent fraud
• understand how the Site is used and measure our advertising
• meet our legal, tax and accounting obligations

All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

https://www.myhealthyoffice.ae/ will not pass any debit/credit card details to third parties.

We use the following providers to run our service:

• Telr: card payment processing, on Telr's own secure payment page.
• Zoho: accounting, invoicing and inventory (your orders, invoices, payments and contacts).
• Mailjet: sending service emails.
• Amazon Web Services: hosting of the Site and its database (Ireland region).
• Google (Tag Manager, Analytics, Ads), Meta (Pixel) and Apollo.io: website analytics and advertising measurement. See our Cookie Policy.

We may also disclose information when the law requires it, or to a government authority that is entitled to request it.

Some of these providers process information outside the United Arab Emirates, for example in the European Union.

https://www.myhealthyoffice.ae/ takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However https://www.myhealthyoffice.ae/ (website) cannot guarantee the security of any information that is disclosed online.

The Site is served only over encrypted HTTPS connections. Card details are entered on Telr's secure payment page, not on our Site.

https://www.myhealthyoffice.ae/ is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

We keep account, order, invoice and payment records while your business's account is active. After that, we keep them for as long as UAE tax and commercial record-keeping rules require.

• Contact us to see or correct the personal information we hold about you.
• Your business can ask us to stop service emails to a particular contact.
• You can block or delete cookies in your browser settings. See our Cookie Policy.

The Site is meant for businesses. It is not directed at anyone under the age of 18.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.