Delivery Policy

We deliver to business premises within the United Arab Emirates only. Our service areas are Dubai, Sharjah and Abu Dhabi.

We do not deliver outside the United Arab Emirates, so no international delivery fees or international delivery times apply.

• Orders are delivered by MHO's own delivery vehicles and team. We do not use a third-party courier.
• Products are delivered in reusable crates, to the delivery address registered for your branch.
• Products are packed and handled so that they arrive in good condition, and they are checked against the delivery note when they are handed over to you.
• Regular customers receive deliveries on a fixed schedule for each site, within a delivery time window agreed with them.
• You can follow the status of your order and its packages in the customer portal.

There are no deliveries on UAE official public holidays. For one-off orders, a public holiday cannot be chosen as the delivery date. If a delivery in a recurring order schedule falls on a public holiday, that delivery is skipped and your schedule continues on its next scheduled delivery day.

One-off orders. You choose your delivery date at checkout from the dates available for your area:

• Orders placed before 1:30 PM (Dubai time) can be delivered from the next delivery day for your area.
• Orders placed after 1:30 PM (Dubai time) can be delivered from the second delivery day for your area.

Recurring orders. Each delivery in a recurring order schedule is prepared as an order 5 days before its delivery date, unless a different lead time has been agreed with you.

Delivery within our service areas in the United Arab Emirates is free of charge.

Each account has a minimum order value. Your cart shows it before you place an order, and an order below the minimum cannot be placed.

• Our driver hands over the products with a delivery note listing the items delivered.
• Please ask an authorised member of your team to check the items against the delivery note and then sign the delivery note to confirm receipt.
• Write any missing, damaged or incorrect items on the delivery note before signing, and tell us as described in our Return Policy.
• We keep the delivery note signed and confirmed by you as proof of delivery.